East Moriches New York, NY 11940

Online Reputation
What Customers Are Saying About You Online

If you currently have an Online Reputation Management problem, we can help.

Your Online Reputation is everything. It takes a long time to attract a new customer. But it only takes a second to lose them.

Today, organizations and individuals are at the mercy of internet media sources that are available 24/7.

Your business’ online reputation can literally make or break your business’

 

Why Is Your Company Online Reputation So Important?

Why?  Because, statistically speaking, around 90 percent of all consumers use the Internet to research businesses when they are looking for a product or service. Your online reputation will determine whether those consumers choose you or one of your competitors.

Don’t Leave Your Online Reputation to Chance

You can also be sure that if you do not manage your online reputation, it will be managed by other people, who will inevitably post reviews, comment on your business in forums and social media sites, publish blog write-ups concerning your business, and more.  For this reason, you need to do everything you can to ensure that what people see when they find your business online is as positive as possible.  How do you do that?

ENTER YOUR BUSINESS NAME AND DISCOVER
What Customers Are Saying About You Online.

Here are three helpful tips to make sure your online reputation is protected:

Monitor your reputation.  Make use of social media monitoring tools like HootSuite, and web monitoring tools like Google Alerts, to find out what others are saying about you, when they say it.  When you know what you are facing, it makes it much easier to address it in a timely manner, and also to assess your best approach.

Participate.  It is inevitable that people are going to talk about your business (if you are doing things right).  Your best bet is to involve yourself in the conversation.  Make it a point to respond to both positive and negative feedback, and also to volunteer information that will help keep online conversations about your business going.

Optimizing your responses.  Once you have developed the habit of monitoring your online reputation and have established yourself as a willful participant in the development of your online reputation, you need to make sure you are participating in a way that is most conducive to bettering that reputation.

Always respond in a timely manner (NEVER ignore negative feedback), be diplomatic and fair, avoid using a defensive or demeaning tone (stay positive!), and offer viable solutions.

Online reputation management is a complex process

it is also paramount to your business success.  To make the most of your online reputation, you may want to enlist the help of qualified and competent professionals like us.

Call Today.Bill Morgan 516-458-6448

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